Privacy Policy

01 Information We Collect

We may collect the following information:

• Personal information: your name, email address, telephone number, company name, and other contact details when you complete a contact form or communicate with us.
• Technical data: your IP address, browser type, operating system, and browsing behaviour collected through cookies and analytics tools.
• Usage data: information about how you use our website and services.

02 How We Use Your Information

We may use your personal information to:

• respond to inquiries and provide customer support;
• discuss project requirements and prepare or follow up on quotations, proposals, products, or services;
• improve our website, services, and user experience;
• occasionally send updates, newsletters, or service-related announcements; and
• comply with legal obligations and maintain appropriate business records.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the relevant message or by contacting us.

03 Cookies and Analytics

We use cookies and analytics tools to understand how visitors use our website and to improve the website, services, and user experience. You can manage cookies through your browser settings. Where required by applicable law, we will request your consent before placing non-essential cookies.

04 How We Share Information

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may use service providers to operate our website, email, analytics, data storage, or related services. These providers may process personal information only on our behalf and for the purposes described in this Policy. We may also disclose information where required by law or when necessary to protect the rights, property, or safety of KONCHE, our customers, or others.

05 International Storage

Personal information collected by KONCHE is stored in Singapore. If personal information is transferred, accessed, or processed in another country, we will take reasonable steps to protect it in accordance with applicable law.

06 Data Retention

We retain personal information only for as long as necessary to respond to an inquiry, provide products or services, meet legal obligations, resolve disputes, and maintain appropriate business records.

07 Data Security

We take appropriate administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

08 Your Rights

Depending on the law that applies in your jurisdiction, you may have the right to access, update, or delete personal information; object to or restrict certain processing; and withdraw consent where processing is based on consent. Contact us to exercise these rights. We may need to verify your identity before responding.

09 Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policy of each website you visit.

10 Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

11 Contact Us